KEY AREAS OF CULTURAL INTELLIGENCE

Audience Activation

A culturally-informed strategy helps companies focus on the right audience, and understand its drivers. It advises how to craft the most effective communications across multiple channels and platforms. It styles messages and contents that are able to generate genuine response and build a sense of belonging over time.

Brand Relevance

Socio-cultural insights enable a company to assess the relevance of its brand. They indicate how to design a brand identity that truly speaks to the target audience. Which facets of the brand are to be enhanced in different markets. How to hone the brand against the evolving preferences of customers and audiences.

Customer Experience

Cultural intelligence guides companies to design a memorable customer journey. It offers bespoke solutions to energize engagement and rapport building. It suggests how to plan suitable moments of arousal, consolidation, and transformation. How to interweave tech and touch into a seamless experience.

Social leadership

A socio-anthropological analysis draws the blueprints for a purpose-driven company to boost its social impact. It identifies the right causes to champion, aligning the company’s values to its community’s actual needs. It lays out actionable plans of engagement with partners and stakeholders. It devises the suitable cultural metrics to assess their effectiveness.